1. INTERPRETATION AND DEFINITIONS • Company: FatHopes Energy Sdn Bhd and/or its Affiliates (“FHE”, “We”, “Us”, “Our”). • Service: Refers to the FHE Website, FHE Vendor App, FHE Collector App, and FHEES Admin Portals, FHE Vendor Portal, and FHE Trading Portal. • Vendor Balance: The balance within the Service from UCO collections, pending verification and payout.
2. ACKNOWLEDGMENT By accessing the Service, You agree to these Terms and the FHE Privacy Policy. You represent that you are over 18 years of age. If you are using the Service on behalf of a company, you represent that you have the authority to bind that entity to these Terms And Conditions.
3. UCO COLLECTION & VENDOR BALANCE • Earnings: Your balance is calculated based on the weight and quality of Used Cooking Oil (UCO) collected. FHE reserves the right to adjust balances if subsequent lab tests or audits show the UCO was contaminated or non-compliant. • Not a Bank Account: The Vendor Balance is a record of debt owed by FHE to You. It is not a bank deposit or an e-wallet as defined under the Financial Services Act 2013.
4. PAYOUTS WITHDRAWALS & BANKING DATA INFORMATION • Approval (Maker-Checker): To ensure security and prevent fraud, all payout and/or withdrawal requests may undergo a manual verification process by FHE Admins. Payouts may not be instantaneous. • Banking Data: You must provide your personal data and accurate bank account details. FHE uses third-party APIs (e.g., Xendit) or payment gateway to facilitate payments. You consent and agree to us disclosing your personal data, bank account details and any other information required to the third-party payment gateway for purposes of payment and withdrawals. You agree that FHE is not liable for failed transfers resulting from incorrect data provided by You. • Verification: FHE may request additional KYC (Know Your Customer) documents before releasing large payout amounts. • Transaction Fees: You agree that there may be a transaction fee imposed for each payout / withdrawal.
5. ISCC SELF-DECLARATIONS (ISCC EU & CORSIA) • Digital / Electronic Signature: By registering and each use of the App, you acknowledge and digitally / electronically sign the ISCC Self-Declaration (version 2.1). • Sustainability: You confirm the UCO is a “waste” and has not been intentionally modified or contaminated. • Audit Rights: You agree that auditors from FHE or ISCC may conduct on-site inspections. Failure to comply will result in immediate termination and public exclusion on the ISCC website.
6. LIMITATION OF LIABILITY Notwithstanding any damages that You might incur, the entire liability of the Company shall be limited to the undisputed amount of Your Vendor Balance. To the maximum extent permitted by law, FHE is not liable for loss of profits or business interruption resulting from Service downtime.
7. TERMINATION & GOVERNING LAW We may terminate your access immediately for breaches, including tampering with UCO quality or providing false banking data. These Terms are governed by the laws of Malaysia.
TERMA DAN SYARAT Tarikh Terakhir Dikemaskini: 9 April 2026
1. INTERPRETASI DAN DEFINISI • Syarikat: FatHopes Energy Sdn Bhd dan/atau Ahli Gabunganya (“FHE”, “Kami”). • Perkhidmatan: Merujuk kepada Laman Web FHE, Aplikasi Vendor FHE, Aplikasi Pengumpul FHE, FHE Admin Portal, FHE Vendor Portal, dan FHE Trading Portal. • Baki Vendor: Baki dalam Perkhidmatan daripada kutipan UCO, sementara menunggu pengesahan dan pembayaran.
2. PENGAKUAN Dengan mengakses Perkhidmatan, Anda bersetuju dengan Terma dan Syarat ini dan Dasar Privasi FHE. Anda menyatakan bahawa anda berumur 18 tahun ke atas.
3. KUTIPAN UCO & BAKI VENDOR • Pendapatan: Baki anda dikira berdasarkan berat dan kualiti Minyak Masak Terpakai (UCO) yang dikutip. FHE berhak melaraskan baki jika ujian makmal menunjukkan UCO telah dicemari atau tidak patuh. Bukan Akaun Bank: Baki Vendor adalah rekod hutang FHE kepada Anda. Ia bukan deposit bank atau e-wallet di bawah Akta Perkhidmatan Kewangan 2013. 4. PENGELUARAN PEMBAYARAN (PAYOUT) & MAKLUMAT DATA PERBANKAN • Kelulusan Manual (Maker-Checker): Untuk menjamin keselamatan, semua permintaan pembayaran dan/atau pengeluaran mungkin melalui proses pengesahan manual oleh Admin FHE. Pembayaran tidak berlaku secara serta-merta. • Data Perbankan: Anda mesti memberikan data peribadi dan butiran akaun bank yang tepat. FHE menggunakan API pihak ketiga (cth., Xendit) atau gerbang pembayaran untuk memudahkan pembayaran. Anda bersetuju dan bersetuju dengan pendedahan data peribadi anda, butiran akaun bank dan sebarang maklumat lain yang diperlukan kepada gerbang pembayaran pihak ketiga untuk tujuan pembayaran dan pengeluaran. Anda bersetuju bahawa FHE tidak bertanggungjawab atas pemindahan yang gagal akibat daripada data yang salah yang diberikan oleh Anda. • Pengesahan: FHE mungkin meminta dokumen KYC (Kenali Pelanggan Anda) tambahan sebelum mengeluarkan jumlah pembayaran yang besar. • Yuran Transaksi: Anda bersetuju bahawa mungkin terdapat yuran transaksi yang dikenakan untuk setiap pembayaran/pengeluaran.
5. PENGISYTIHARAN KENDIRI ISCC (ISCC EU & CORSIA) • Tandatangan Digital / Elektronik: Dengan mendaftar dan setiap penggunaan Aplikasi, anda mengakui dan menandatangani Pengisytiharan Kendiri ISCC (versi 2.1) secara digital / elektronik. • Kelestarian: Anda mengesahkan UCO adalah “sisa” (waste) dan tidak diubah suai secara sengaja. • Hak Audit: Anda bersetuju bahawa juruaudit FHE atau ISCC boleh melakukan pemeriksaan di tapak. Kegagalan mematuhi syarat boleh mengakibatkan penamatan akaun serta-merta.
6. HAD LIABILITI Liabiliti keseluruhan Syarikat adalah terhad kepada jumlah Baki Vendor yang tidak dipertikaikan. FHE tidak bertanggungjawab atas kerugian keuntungan atau gangguan perniagaan akibat gangguan Perkhidmatan.
7. PENAMATAN & UNDANG-UNDANG PEMERINTAH Kami boleh menamatkan akses Anda jika berlaku pelanggaran syarat, termasuk memalsukan kualiti UCO atau memberikan data bank palsu. Terma ini dikawal oleh undang-undang Malaysia.
